Nexus
https://goes-app.cbp.dhs.gov/
Nexus Program
The NEXUS alternative inspection program has been completely harmonized and integrated into a single program. NEXUS members now have crossing privileges at air, land, and marine ports of entry. Under the Western Hemisphere Travel Initiative, the NEXUS card has been approved as an alternative to the passport for air, land, and sea travel into the United States for US and Canadian citizens.
The NEXUS program allows pre-screened travelers expedited processing by United States and Canadian officials at dedicated processing lanes at designated northern border ports of entry, at NEXUS kiosks at the Canadian Preclearance airports, and at marine reporting locations. Approved applicants are issued a photo-identification, proximity Radio Frequency Identification (RFID) card. Participants use the three modes of passage where they will either present their NEXUS card or have their iris scanned and make a declaration.
U.S. Customs and Border Protection (CBP) and Canada Border Services Agency (CBSA) are cooperating in this venture to simplify passage for pre-approved travelers.
What Are The Benefits Of NEXUS?
Individuals approved to participate in NEXUS receive an identification card that allows them to:
- Receive expedited passage at NEXUS-dedicated lanes, airport kiosks, and by calling a marine telephone reporting center to report their arrival into the United States and Canada; and
- Cross the border with a minimum of customs and immigration questioning
NEXUS applicants only need to submit one application and one fee. Applicants may apply on-line via the U.S. Customs and Border Protection Global On-Line Enrollment System (GOES) Web site. ( GOES ) Qualified applicants are required to travel to a NEXUS Enrollment Center for an interview and the issuance of a photo-identification card. NEXUS allows United States and Canadian border agencies to concentrate their efforts on potentially higher-risk travelers and goods, which helps to ensure the security and integrity of our borders.
How Do I Apply?
Applications can be submitted using the U. S. Customs and Border Protection on-line application system, Global On-Line Enrollment System (GOES), or to one of the Canadian Processing Centers (CPC), along with photocopies of their supporting documentation and the US $50 or CN $50 application-processing fee. ( GOES )
For NEXUS toll-free information (U.S. and Canada) call 1-866-NEXUS 26 (1-866-639-8726).
Frequently Asked Questions about NEXUS
(01/30/2009)
Q: |
What is the new Web-based enrollment system for NEXUS? |
A: |
The new online enrollment system allows NEXUS applicants to apply online from home, the office or any public-access computer, rather than presenting a hard copy of the application to an enrollment center. The Web-based enrollment system is available to new and renewing applicants. |
Q: |
How does the online application or renewal work? |
A: |
An applicant logs onto an application system located on the Customs and Border Protection Web site at www.cbp.gov and navigates to the Global Online Enrollment System by clicking the “Trusted Traveler Program” icon under the “Travel” tab. A link is provided to the online NEXUS application. There is also a link, “On-Line Application for NEXUS and SENTRI” on the homepage on the right-hand side under “Quicklinks.”
Once an applicant submits a completed application, CBP reviews it and sends a notification to the applicant’s account alerting the user of their conditional approval. The applicant is instructed to contact the nearest enrollment center for a final interview. Step-by-step instructions for the online application are included below. If the application is denied, the enrollment office will generate a letter outlining the reasons. |
Q: |
What is the cost to replace a NEXUS card that is not working at the dedicated lanes? |
A: |
There is no cost to replace a NEXUS card that is not working at the lane. The NEXUS member should contact the enrollment center to report that the card is not working. The enrollment center will ensure that card is replaced. |
Q: |
At what age will an applicant be charged to apply to NEXUS? |
A: |
All applicants 18 years of age and older are required to submit the non-refundable $50 fee to participate in the NEXUS program. Children 17 years and younger are required to submit an application at no cost. |
Q: |
What are the benefits of this new Web-based enrollment system? |
A: |
The new Web-based enrollment system is fast, easy, accurate and eliminates filling out and presenting paperwork. It streamlines the application process and allows applicants to review the status of their application online, pay their fee online, and schedule an appointment at an enrollment center of their choice.
After admission to NEXUS, individuals will still be able to review their information, make any necessary changes and renew their membership.
This system helps CBP officers accomplish their dual mission of securing the borders while facilitating trade and travel. CBP is constantly seeking cutting edge technologies to accomplish our border management needs, and leveraging the Internet is one method of streamlining the vetting and processing.
The system will pave the way for all trusted traveler programs to eventually have an online application process. In addition, it makes more consistent the various programs under the Security and Prosperity Partnership. |
Q: |
Is online re-enrollment available for existing members when they re-apply? |
A: |
Yes, this online enrollment system was designed for both new applicants and those reapplying for membership. |
Q: |
What if I’ve already mailed in my paper application to the Canada Border Services Agency? |
A: |
Because you have submitted the fee with your paper application, you will need to continue with the current processing of receiving a letter by mail to contact an enrollment center of your choice to schedule your appointment. Upon renewal, you will be able to apply online, submit your fee, and schedule an appointment. |
Q: |
What if I don’t have a computer, or access to a computer? |
A: |
Cyber cafes and public libraries typically offer online access for free, or a nominal fee. Check your local directory for information on libraries with computer access, or computer-service business close to you. |
Q: |
How do I know the online payment site is legitimate? |
A: |
CBP assures that all safeguards are in place to assure the safety and integrity of the payment site before the payment function becomes part of the online application. The payment function will run through an existing secure government Web payment system. ( Pay.gov ) This site is used by many government agencies and commercial enterprises to help ensure a safe and secure payment method for multiple programs and purposes. |
Q: |
What privacy protections are in place? |
A: |
When an applicant logs onto the NEXUS Web site an identity manager software system will ask a series of identifying questions. This process is very similar to the cues given for any online banking or any Web site that utilizes payment services.
CBP is using software developed by IBM that is accepted as the industry standard for computer database security. CBP is committed to ensuring the highest level of privacy protections are in place. |
Q: |
Where can I go for more information? |
A: |
Location of Enrollment Centers can be found on the NEXUS Program page. ( NEXUS Enrollment Centers ) |
Q: |
Where do I pay the NEXUS membership fee? |
A: |
Fee payment will occur at the time you submit your on-line application. You will be prompted to make payment by credit card or through your checking account. If you submit a paper application to Canada Border Services Agency, a payment is required at the time the application is mail. After you've been conditionally approved, an update will be noted in your GOES account or a letter will be sent by mail instructing you to contact your local enrollment center for an appointment. |
Q: |
Who do I contact if I have a question about my NEXUS application? |
A: |
An applicant can either call the CBP Help Desk at 1-866-530-4172; Press 0 then Press 1. French-speaking applicants can call the CBSA Help Desk at 1-888-281-5778 or email CBSA at SGIL-AIDE@cbsa-asfc.gc.ca |
Q: |
I received an error message when I sent an email to the GOES support email address. Did it go through? |
Q: |
I received an error message when I sent an email to the GOES support email address. Did it go through? |
A: |
The correct email address for GOES support help is cbp.goes.support@dhs.gov. |
Q: |
What does “Other Names Used” mean? |
A: |
"Other Names Used” means any name used other than your current name. Examples are maiden name, birth name, name after a legal name change, nickname that has been used in a legal capacity, etc. |
Q: |
Where can I find information to assist with filling out the GOES application? |
A: |
While filling out the different screens in the application, there is a “HELP” button, or there is a document titled, “Online Application Processing Instructions for the Public User”. |
NEXUS Eligibility and Fees
(01/30/2009)Individuals may qualify to participate in NEXUS if they are a citizen or permanent resident of the United States or Canada, have resided in either or both countries for a period of at least three years and who pass criminal history and law enforcement checks.
However, individuals may not qualify if they:
- Are inadmissible to the United States or Canada under applicable immigration laws;
- Provide false or incomplete information on their application;
- Have been convicted of a criminal offense in any country;
- Have been found in violation of customs, agriculture, or immigration law;
- Will not lawfully reside in either Canada or the United States for the term of their NEXUS membership; or
- Fail to meet other requirements of the NEXUS program.
To participate, both the United States and Canada must approve an individual's application. Denial of an application by either country will keep an individual from participating in the NEXUS program.
NEXUS Fees
The non-refundable application fee for NEXUS is $50 US that can be paid by direct debit from a U.S. bank account or credit card via the Global On-Line Enrollment System. There is a non-refundable $25 U.S. application fee to replace a NEXUS card that is damaged, lost or stolen.
The non-refundable application fee for NEXUS is $50 CN that can be paid by check, credit card, or money order to the Canada Border Services Agency for the processing of an application submitted by regular mail.
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